| 1. | How to make money transfer ?
Payments are to be made via bank transfers or 2CO. For bank transfer, we suggest to wire the money through BOA (Bank of America) or BONY (Bank of New York) as they are correspondant to our bank. It is important to avoid any cost that will be taken by intermediate bank. If there is any cost taken by intermediate bank, it will be cost on customer. |
| 2. | Are all your beads jewelry Sterling Silver?
YES! All our jewelry contains a standard amount of 92.5% silver. Our strict quality control ensures that every piece is thoroughly checked and meets the highest standard. |
| 3. | Are the showcased photos truly representative of actual products?
Although a picture in JPG format via email can show a great deal, the quality of digital imaging is still not perfect. Color also varies on different monitors and graphic cards. We just hope that this service will reduce some, if not all, possible misunderstandings and make your web order experience easier and happier. Please be aware that virtually all of our bali silver products are hand made and there will be variances from item to item. Our photos are representative of the entire supply of an item but the one you receive may not be exactly as pictured. We apologize if you are disappointed; we will be happy to make exchanges or refunds at your request. |
| 4. | Do you have a catalog / hard copy catalog?
Unfortunately we do not provide printed catalogs. Our inventory changes too frequently to keep a printed catalog up to date. |
| 5. | What is your payment option?
We now receive credit card payments through 2CO. However, our preferred method of payment is by bank transfer. |
| 6. | How secure is it to order online at balikusilverbeads.com?
We utilize a state of the art online shopping cart service. Any information passed between the customer and balikusilverbeads.com is securely encrypted. Your order is then sent to us via the same secure encryption for a totally flawless operation. Our goal is to make sure that accidents don't happen and we employ the best means to make sure of it. |
| 7. | Is my information to remain private?
balikusilverbeads.com respects your right to the privacy of the personal information you provide us on our website. To that end, only two parties will know any personal information you provide to balikusilverbeads.com: you and balikusilverbeads.com. We do not, under any circumstances, release any information about anyone who buys or visits our web site. |
| 8. | What will the shipping charges be?
Information on shipping charges will be provided for you when you have placed your order and your shipping address. For any shipment more than 20 kg, shipping costs will be directly emailed to you. |
| 9. | Will there be insurance for the package?
Yes. Insurance charges vary depending on the amount of the package that will be insured for. Generally, it costs you 1% out of the total value of the shipment. |
| 10. | Do you ship to overseas addresses?
Yes, we are happy to sell and ship to customers around the globe. |
| 11. | When would most orders be received?
Shipping times vary according to locations. All items are usually shipped within 48 hours upon receipt of orders. Orders are shipped via Fedex. |
| 12. | What do you mean by 925 sterling silver?
925 Sterling Silver is 92.5% parts silver and 7.5% parts alloy combined into silver jewelry. |
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