| 1. | What do you mean by 925 sterling silver?
925 Sterling Silver is 92.5% parts silver and 7.5% parts alloy combined into silver jewelry. |
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| 2. | Is all your jewelry Sterling Silver?
YES! All our jewelry contains a minimum of 92.5% silver. Our strict quality control ensures that every piece is thoroughly checked and carries a "925" hallmark. We would never release jewelry below the 925-standard that can jeopardize our excellent reputation in quality. |
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| 3. | Do you use real gemstones?
Yes! All the gemstones we use are real and of high quality. The only synthetic stones we use are Cubic Zirconia (CZ), which does not exist in a natural state. |
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| 4. | Do you have a catalog / hard copy catalog?
Unfortunately we do not provide printed catalogs. Our inventory changes too frequently to keep a printed catalog up to date. |
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| 5. | What is the minimum order?
There is no minimum order for our product. Any amount of order is welcome. |
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| 6. | How can I order your styles?
You may place an order via email by sending us the style numbers, quantities, sizes (for rings) and stones selections. We also have an online order form. All orders are immediately confirmed upon receipt along with an estimation of weight, the approximate amount due, and the delivery date. |
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| 7. | Do you do custom orders? Can you produce our designs?
Yes, we do. For custom orders, we would prefer to produce based on your own samples you provide for us. All the styles proposed by our customers will be kept confidential and will not be exposed to other customers. |
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| 8. | How many workers are working for you?
More than 150 silversmiths and 50 staff members are working at their utmost best in order to give you the finest in quality products and services. |
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| 9. | Do you carry items in stocks?
Yes we do. |
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| 10. | What is your payment option?
We now receive credit card payments through 2CO. However, our preferred method of payment is by bank transfer. |
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